FAQ
Animal Crossing FAQ
How do I open my gates and get the Dodo Code?
How do I purchase a villager?
How soon will I receive my order after payment?
- Make sure you have headed over to Orville (Airport) and opened your gates for anyone to come visit. Make sure it's not open for friends only.
- Do not turn off your switch. Make sure the switch doesn't go into into sleep mode.
- Make sure you have free space available on your island for your items, preferably an area close to the entrance
- If the Island crashes mid-flight or prior due to network issues, please make sure to update your Dodo code and reach out to us via Live Chat
How does your payment get processed?
We accept all major credit and debit card transactions via Stripe integration. All transactions (Credit/Debit) are encrypted and secured. Nook Shop does not collect this information so your privacy is insured. Payments are processed as one-time purchases and there are no reoccurring fees or subscriptions for our website and services. If for whatever reason you would like to pay in an alternate fashion, then feel free to reach out to us via Live Chat so we can try to work it out.
I ordered Bells, but why did I get Royal Crowns or Golden Nuggets instead?
To save time with our deliveries, it is much easier to deliver this in the form of Royal Crowns or Golden Nuggets since they sell for 300,000 each at Nook’s Cranny. Make sure to sell these inside Nook's Cranny and not to the box outside as that will have a 20% cut.
I was never able to get my items delivered to me, will I get a refund?
It’s rare but circumstances occur where you might not get your items delivered due to network errors. We will reach out multiple times to fix this and have other staff deliver your items in the case of any issues. However, if you are unable to receive your items, we will offer a full refund for your order.
What is cataloging and how do the islands work?
Cataloging allows you to repurchase items in your Nook Shopping as many times as you want. Catalog islands are a cheap way to build your dream island. Simply do the following to register an item in your catalog:
- Pick up a few items.
- Drop them off in the same area.
- Repeat these steps until you are done with all the items on the island/ the items you want to catalog.
Can I tip my deliverer after they give me my items?
This is very kind of you! However, our staff does not require any sort of in game tips as they already have every item. While it is a very nice gesture and we do appreciate it, the best tip would be to spread the news of our delivery service so we can serve more amazing people such as yourself! 😊
I ordered Critters and was able to donate it to Blathers, however I don’t see it in my Critterpedia?
This is correct and we added a disclaimer to the products and to the checkout process. Unfortunately, ordering the critters will not fill your critterpedia unless your character physically catches it in-game. You will still be able to donate it and fill your museum.
Can I work for Nook Shop?
Please send us an inquiry to our e-mail at support@thenookshop.com